Terms & Conditions

These Terms & Conditions ("Terms") govern access to https://genzora.com and purchases from Genzora ("we," "us," or "our"). By using the site or placing an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the site.

1. Eligibility and account responsibility

You must be at least 18 or the age of legal majority in your jurisdiction and capable of entering a binding agreement. You must provide current, accurate information and keep account credentials secure. You are responsible for activity under your account unless applicable law provides otherwise.

2. Permitted use

You may use the site only for lawful personal shopping purposes. You may not interfere with site security or operation; introduce malicious code; scrape or copy content without permission; impersonate another person; commit fraud; violate another party's rights; or use the service in violation of law.

3. Product information

We aim to describe and display products accurately. Screen settings, manufacturing updates, measurements, and handmade or natural variation may affect color, appearance, or dimensions. Images are illustrative. Read the product page and contact us before ordering if a characteristic is essential to your purchase.

4. Orders and acceptance

Your order is an offer to purchase. An automated confirmation acknowledges receipt but does not necessarily constitute acceptance. We may reject or cancel an order for product unavailability, payment failure, suspected fraud, shipping restriction, quantity limits, or material pricing or description error. If payment has been collected for a canceled order, we will refund it.

5. Prices, payment, and taxes

Prices may change before an order is placed. You agree to pay the total shown at checkout. Payment is governed by our Payment Policy. You are responsible for taxes, duties, and charges assigned to you under applicable law or disclosed at checkout.

6. Promotions

Promotions may have eligibility, timing, product, territory, quantity, and combination restrictions. Unless stated otherwise, discounts have no cash value, cannot be applied retroactively, and may not be combined. We may correct misuse or obvious errors, subject to applicable law.

7. Shipping and delivery

Processing, estimates, tracking, duties, and delivery issues are governed by our Shipping Policy. Risk and title transfer as required by applicable law; nothing in these Terms removes mandatory consumer protections.

8. Returns and refunds

Returns, exclusions, exchanges, cancellations, and refunds are governed by our Return & Refund Policy. Mandatory rights under applicable consumer law remain unaffected.

9. Intellectual property

The site and its content are protected as described in our Intellectual Property Rights page. Access to the site does not transfer ownership or grant a commercial-use license.

10. Reviews and other submissions

Submissions must be accurate, lawful, and based on genuine experience where represented as such. They must not contain unlawful, infringing, abusive, deceptive, malicious, or confidential material. We may moderate or remove submissions where permitted. The license applicable to published submissions is described in our Intellectual Property Rights page.

11. Third-party services and links

The site may use or link to third-party services. We do not control their content, availability, or practices. Your use of a third-party service may be governed by that party's terms and policies.

12. Disclaimer

To the maximum extent permitted by law, the site and services are provided on an "as available" basis. We do not warrant uninterrupted or error-free operation. Product warranties, if any, are those expressly stated on the product page or required by law. Nothing here excludes a guarantee or right that cannot legally be excluded.

13. Limitation of liability

To the maximum extent permitted by law, Genzora and its officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, or punitive loss arising from the site or products. Where liability cannot be excluded, our aggregate liability will not exceed the amount paid for the product or service giving rise to the claim, unless applicable law requires a greater remedy. This section does not limit liability that cannot lawfully be limited.

14. Indemnity

To the extent permitted by law, you agree to indemnify us against third-party claims arising from your unlawful misuse of the site, violation of these Terms, or infringement of another party's rights. This provision does not apply where prohibited by consumer law.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy.

16. Suspension and termination

We may suspend or terminate access where reasonably necessary to address fraud, security threats, unlawful conduct, or a material breach of these Terms. Provisions that by their nature should survive termination will remain effective.

17. Changes

We may update these Terms by posting a revised version and changing the "Last updated" date. Changes apply prospectively unless law permits otherwise. Material changes will receive additional notice where required.

18. Severability and entire agreement

If a provision is held unenforceable, the remaining provisions remain in effect to the extent permitted by law. These Terms and incorporated policies form the agreement between you and us regarding the site and supersede prior understandings on the same subject.

19. Contact

Questions about these Terms may be sent to qinnao525796@outlook.com.