Privacy Policy

This Privacy Policy explains how Genzora ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit https://genzora.com, place an order, communicate with us, or otherwise use our services.

Information we collect

Depending on how you interact with us, we may collect:

  • identifiers and contact details, such as name, email, phone number, billing address, and shipping address;
  • order and transaction information, such as products purchased, order history, discounts, returns, and payment status;
  • payment information processed by our payment providers; we generally receive transaction identifiers and limited payment details rather than complete card numbers;
  • account information, preferences, customer-support communications, reviews, and other content you provide;
  • device, browser, IP address, cookie identifiers, referring pages, pages viewed, and interaction data; and
  • information from service providers, advertising partners, social platforms, fraud-prevention providers, and publicly available sources where permitted by law.

How we use information

We may use personal information to:

  • process payments, fulfill and deliver orders, and manage returns;
  • provide customer service and send transactional messages;
  • create and maintain accounts;
  • personalize and improve the website, products, and services;
  • detect fraud, misuse, security incidents, and other harmful activity;
  • send marketing communications where permitted and manage your preferences;
  • measure advertising and site performance; and
  • comply with legal obligations, enforce our terms, and protect rights and safety.

Where required, we rely on a recognized legal basis, such as performance of a contract, legitimate interests, consent, or compliance with law.

Cookies and similar technologies

We and our providers may use cookies, pixels, local storage, and similar technologies for essential site functions, preferences, analytics, security, and advertising. Where required by law, non-essential technologies are used only after consent. You can use our cookie controls and browser settings to manage choices; disabling certain technologies may affect site functionality.

How we disclose information

We may disclose information to vendors that support hosting, ecommerce operations, payments, fraud prevention, analytics, marketing, customer service, fulfillment, and delivery; to professional advisers; during a corporate transaction; or to authorities and other parties where required by law or reasonably necessary to protect rights, safety, and security. We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us.

International transfers

We and our providers may process information outside your country. Where required, we use recognized safeguards for international transfers. Privacy protections in another jurisdiction may differ from those in your location.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfillment, support, recordkeeping, dispute resolution, fraud prevention, and legal compliance. Retention periods depend on the type of information and applicable requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of certain targeted advertising, sale, or sharing; and appeal a decision. We may verify your identity and may deny or limit a request where permitted by law. Authorized agents may submit requests where local law allows.

To make a request, email qinnao525796@outlook.com. You may unsubscribe from marketing emails using the link in the message. Transactional messages relating to your orders or account may still be sent.

Children

Our services are not directed to children under 18, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided personal information improperly.

Third-party links

Our website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for those services.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date. We will provide additional notice where required by law.

Contact

For privacy questions or requests, contact us at qinnao525796@outlook.com.