Shipping Policy
This Shipping Policy applies to orders placed through https://genzora.com.
Destinations
We ship to selected international destinations. Shipping availability is confirmed at checkout. We may be unable to deliver to certain restricted locations, PO boxes, military addresses, or remote areas, depending on the product and carrier.
Processing time
Orders are normally prepared within 3–7 business days after payment is authorized. Processing time does not include weekends or public holidays unless stated otherwise. High-volume periods, address verification, product availability, or fraud screening may extend processing.
Shipping rates
- Standard shipping: USD 6.99.
- Free standard shipping: orders with a merchandise subtotal over USD 49.99 after discounts and before taxes.
- Orders with a merchandise subtotal of USD 49.99 or less: USD 6.99 standard shipping.
- Any expedited or location-specific option and its fee will be shown at checkout.
Estimated delivery
Estimated transit time is 7–20 business days after dispatch. Delivery dates are estimates and are not guaranteed. Customs processing, peak periods, weather, carrier disruption, remote destinations, and incorrect addresses may cause delays.
Tracking
Where tracking is available, we will send a shipping confirmation with the tracking number or link. It may take 2–5 business days for the carrier to show the first scan.
Customs, duties, and taxes
Unless checkout expressly states otherwise, the recipient is the importer of record and is responsible for customs duties, import taxes, brokerage charges, and compliance with local import rules. Refusal to pay required charges may result in the parcel being returned or destroyed, and any refund will be handled under our Return & Refund Policy and applicable law.
Address changes and delivery problems
Review the delivery address carefully before ordering. Contact qinnao525796@outlook.com immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins. We are not responsible for delays or loss caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
If tracking shows delivered but the parcel is missing, check the property, household members, neighbors, and carrier notices, then contact the carrier and us promptly. If tracking stops updating for an unusual period, email us with your order number.
Split shipments
An order may arrive in multiple packages. Separate tracking details may be issued, and packages may arrive on different days. You will not be charged additional shipping solely because we split the order.
Damaged packages
If an item arrives damaged, incorrect, or incomplete, contact qinnao525796@outlook.com promptly with the order number, packaging label, and clear photos or video. Do not discard the product or packaging until the claim is reviewed.
Contact
Questions about shipping can be sent to qinnao525796@outlook.com.